Last Updated: June 2026
At LovelyCat, customer satisfaction is our priority.
Return Eligibility
You may return eligible items within 7 days of delivery if:
- The item is unused and unworn
- Original tags remain attached
- Original packaging is included
- The item is free from stains, odors, or damage
Non-Returnable Items
The following items cannot be returned:
- Underwear
- Lingerie
- Swimwear
- Beauty and cosmetic products
- Personalized or customized products
- Clearance or final sale items
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please provide:
- Order number
- Description of the issue
- Photos of the item
Refund Process
After receiving and inspecting the returned item:
- Approved refunds will be issued to the original payment method.
- Refunds are typically processed within 5–10 business days.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the item was defective or sent incorrectly.
- Original shipping charges are non-refundable.
Order Cancellation
Orders may be canceled within 24 hours of purchase.
Orders that have already been processed or shipped cannot be canceled.
Contact Us
For refund or return requests, please contact us:
Email: support@lovelycat.com
WhatsApp：
